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Visitor
Posts: 1
Registered: 3 weeks ago
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Problem of registration

Hi,

 

I'm using EndNote X8 on Mac OS SIerra (version 10.12.6). When I want to sync my online library on desktop, I'm going to Preferences, then Sync and, after that, Enable Sync. I write my e-mail address and my password. A window opens for a registration. I write my first and last names, I click on "agree", but I have this error message : "EndNote registration could not be completed at this time. Please contact technical support." and I can't sync. What can I do ?

 

Thanks in advance for answers !

Moderator
Posts: 274
Registered: ‎06-04-2008
0

Re: Problem of registration

I will pass this question to our Technical Support Team.

 

You will get a confirmation that a case has been created and they will contact you shortly.

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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