10-26-2017 01:23 PM
I'm using EndNote X8 on Mac OS SIerra (version 10.12.6). When I want to sync my online library on desktop, I'm going to Preferences, then Sync and, after that, Enable Sync. I write my e-mail address and my password. A window opens for a registration. I write my first and last names, I click on "agree", but I have this error message : "EndNote registration could not be completed at this time. Please contact technical support." and I can't sync. What can I do ?
Thanks in advance for answers !
10-26-2017 02:59 PM
I will pass this question to our Technical Support Team.
You will get a confirmation that a case has been created and they will contact you shortly.
01-23-2018 03:31 AM
I am having same problem.
"EndNote registration could not be completed at this time. Please contact technical support."
Can you please arrange technical support to contact me?
01-24-2018 02:24 PM
Please reach out to our Technical Support team. You can find the contact information here: