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Visitor
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Registered: 4 weeks ago
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Preview does not hold place after saving highlights

Hi All,

 

I have Endnote 7.1.1 on Mac 10.12.6 running MS Word 2016.

 

When reading in the preview or in the popout screen, if the document saves it jumps back to the very beginning. How can I fix this?

 

Thanks!

Susan

Moderator
Posts: 59
Registered: ‎11-08-2013
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Re: Preview does not hold place after saving highlights

Hi susanrisko,

 

What you're seeing is a known issue with EndNote X7 and the Sierra OS. EndNote X7 was released several years before Sierra and is not fully support on it. To fix this problem, you need to upgrade to EndNote X8.

 

Since you have X7, you are elligible to purchase the X8 upgrade. Also, if you give us a call here at support we can give you an additional discount. Our number is 1-800-336-4474, press option1 then option 4.

 

I hope this helps!

Tom Hewitt

Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
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