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New User
Posts: 3
Registered: ‎10-07-2017
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Online sync problem between x8 desktop and iPad Endnote

I recently purchased X8 and load to my desktop window 10 machine. I download the application for the iPad. My PC and iPad have difference books and journal references.  I deleted the iPad app and reload it, but it didn't fix the problem. Any suggests for correcting this?

 

JL

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Administrator
Posts: 616
Registered: ‎06-26-2008
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Re: Online sync problem between x8 desktop and iPad Endnote

See if your EndNote X8 library is properly synchronizing with your online account. In EndNote X8, click on the Sync Status option in the Groups pane on the left. That will give you some information as to why the library is not properly synchronizing to the online account and then to the iPad. If you need assistance reading this information, you can copy the Sync Status results to this Forum.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com