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New User
Posts: 4
Registered: ‎09-11-2012
1

Library damaged error message

Hi,

after a while any of my libraries are opened (it happens with ANY library), I get the message "This library appears to be damaged. Please verify that no other user has this library open simultaneously with write access. If this error persists after restarting Endnote, please repair the library using the "Recover Library" command on the "Tools" menu."
I did restart and the error happened again. I did recover the library (tried different libraries, and still get the error.
No one else, no other programs are using the library. I even checked with a program like "unlocker" and no other program is accessing the library.
can you help please?
Thanks

Tony

Mentor
Posts: 7,714
Registered: ‎04-10-2008
1

Re: Library damaged error message

Where are your libraries located (hard drive, dropbox, cloud, server, etc)? 

 

Can you open the library by opening endnote first and then from there, open the library, rather than double clicking? 

(long time Endnote user)
New User
Posts: 4
Registered: ‎09-11-2012
1

Re: Library damaged error message

hard drive

 

I open Endnote (i.e. not clickin on library), the libraries open. It's only after a while (1 hour?) that I get the error message and the only solution is to kill the Endnote task in Task Manager

Moderator
Posts: 58
Registered: ‎08-15-2011
1

Re: Library damaged error message

Were the libraries ever renamed? The library consists of a file and a folder. If your library were called My References you would have a file called "My References.ENL" and a folder called "My References.DATA." The names of the file and folder must match exactly.

 

Where on the hard drive are your libraries located? If the libraries are in the Program Files or Program Files (X86) folder you will have problems with the library. This is a restricted area in the newer versions of Windows.

 

Are the libraries located in a folder that is set to be synchronized or backed up? Synchronization or backup programs can sometimes modify the contents of the RDB folder, which is inside the DATA folder of the library and cause the library to become corrupt.

Henry Johnson
Technical Support Representative
Thomson Reuters
Phone: +1 800 336 4474
thomsonreuters.com
Thomson Reuters and its product names and acronyms used herein are trademarks, service marks, and registered trademarks used under license. This email is for the sole use of the intended recipient and contains information that may be privileged and/or confidential. If you are not an intended recipient, please notify the sender by return email and delete this email and any attachments.
Visitor
Posts: 5
Registered: ‎12-27-2012
1

Re: Library damaged error message

In short, if you use Dropbox, Google Drive or Sharepoint or another syncing program, that is likely the problem.

 

A. Move your EndNote database folder away from Dropbox and Google Drive, and back up your data using Endnote Web syncing.

OR

B. Right click on the Dropbox (great) or Google Drive (evil) or Sharepoint (not as evil, Office 365 rocks!) icons and pause syncing while using EndNote. 

 

More details and a digression:

 

Jason from Endnote Tech Support explained that the similar problem I have been reporting ever since Endnote 5 (perhaps even 4) is likely related to my using Dropbox and/or Google Drive.  He explained that when you work in Endnote, there are updates made to the various MySQL databases found in the RDB folders with the DATA folder that is created with an identical name to your endnote *.enl file.  These databases end with *.myd or *.myi extensions. 

 

Even if you don't have PDF attachments to your records, the various indexes and such are stored there in the /*.DATA/RDB folder.  What happens is that when Dropbox or Google Drive or any other syncing program (such as the www.secondcopy.com program which I highly recommend for periodic backups to removalbe media) syncs the changes on the hard drive to the Dropbox or Google Docs in the Cloud, Endnote may also be simultaneously trying to make a change that requires updating the MySQL file.  This can and does reliably corrupt those files.  So it's note really your "database" that is corrupt; no need to have a hard attack!

 

Anyway, for a couple of years now this would happen constantly, and the only explantion I would receive was that I shouldn't open the databases by clicking on them; use File/Open instead I was told about a year ago.  But it kept happening.  Apparently, however, Endnote figured out just about a year ago what was happening with Dropbox reported that this was happening with MySQL databases in many applications, not just EndNote.  The solution(s) are simple:

A. Move your EndNote database folder away from Dropbox and Google Drive, and back up your data using Endnote Web syncing.

OR

B. Right click on the Dropbox (great) or Google Drive (evil) or Sharepoint (not as evil, Office 365 rocks!) icons and pause syncing while using EndNote. 

 

P.s. Did I mention Google was evil?  Google Drive will permit pausing, but once you have paused it will no longer respond to right clicking!  I mean, why expect Google to produce a useable application, they rule the universe, why bother with users.  So you end up having to Control/Alf/Delete and stop the process and who knows when it will start again; most likely next time I re-boot.  Google is evil because for instance it first allowed you to have Google Docs but then practically forces you to download it's substandard application; it wants to own your hard drive you see.

 

New User
Posts: 4
Registered: ‎09-11-2012
1

Re: Library damaged error message

My library is not in Dropbox or similar.

 

I suspect the problem comes from my backup software. I could ignore the library folder from the backups, but then that means I lose everything in the library if the computer crashes (I have 1.8Gb worth of PDFs!).

 

I could use Endnote Web. but will it back up the PDFs too? again, this would be very recource consuming as my library is 1.8Gb.

 

Thanks

Administrator
Posts: 688
Registered: ‎06-26-2008
1

Re: Library damaged error message

If you have an EndNote Web premium account associated with EndNote version X5 or later of the desktop software, you can transfer or Synchronize (with EndNote X6) your file attachments:

 

http://www.myendnoteweb.com/help/en_us/ENW/hsr_attachfiles.htm

 

Jason Berman
Technical Sup Rep RS

Thomson Reuters

 

Phone: +1 800-336-4474
thomsonreuters.com

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Regular
Posts: 13
Registered: ‎05-04-2010
1

Re: Library damaged error message

I just started having this problem today.  I don't have a backup program setup.  Are there are possible causes?

Thanks

Regular
Posts: 13
Registered: ‎05-04-2010
1

Re: Library damaged error message

I figured out that settings from iolo System Mechanic was creating the problem.  Hope this helps someone.

Administrator
Posts: 688
Registered: ‎06-26-2008
1

Re: Library damaged error message

Thank you for that update, malachirobertso. If you can provide more information on which settings of the "System Mechanic" were causing the issue, it may be helpful for other EndNote users.

 

Thanks again,

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com