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Mentor
Posts: 7,714
Registered: ‎04-10-2008
0

Re: Library being used by another party

Updated to X8.  Have you tried moving the .enl file AND the .DATA folder to another folder location and try opening it from there? That has fixed it for one of my colleagues.  Then we deleted the original and moved it back to the original location so the syncing didn't get messed up.  

(long time Endnote user)
BP1
New User
Posts: 1
Registered: ‎01-23-2018
0

Re: Library being used by another party

I have the problem - but have no idea about the tecnicalities you have been forwarding as solutions.  I am a user and not familiar with drives - etc.

 

Is there a step by step solution.

 

At the moment endnote is frozen, I can't close it or open it.  The error message will not shut, so can't get access to the program.

 

I have a lot stored on end note, and do not know where to start

Mentor
Posts: 7,714
Registered: ‎04-10-2008
0

Re: Library being used by another party

I would start by calling or contacting Tech Support.  

 

Technical Support

 

1-800-336-4474 option 4 then 1 or

 

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

(long time Endnote user)
Highlighted
New User
Posts: 2
Registered: ‎02-12-2018
0

Re: Library damaged error message

[ Edited ]

I seem to have solved this by copying each of my many Endnote files, then renaming them (keeping the same ".enl" suffix), then opening the renamed file, then saving them as the original file (ie overwriting the original file). Tedious, and I hope it doesn't keep happening!

New User
Posts: 2
Registered: ‎02-12-2018
0

Re: Library damaged error message

[ Edited ]

Yesterday Endnote worked fine - today I have exactly the same problem. I have used Endote for over 20 years and have about 40,000 refs, so am heavily invested in this program, which has been reliable to date. I write for a living. I have noticed some improvements in Endnote version 8 (which I only recently installed) but this is very disturbing; the inconvenience far exceeds the slight improvement. There must be a bug in the program.

 

It's fine if I create a new Endnote file - but I am locked out of all my pre-existing files.

 

Maybe I should switch to Mendeley?

Mentor
Posts: 7,714
Registered: ‎04-10-2008
0

Re: Library damaged error message

I have been using endnote forever too.  I have only once had this problem (and luckily had backups and synced copies).  In my case I intermittently lost access to our network drive.  At that time, I was told only use the library on local haddrive.  I have to be honest, I didn't like or heed that advice and haven't had the trouble again.  But it is worth looking at where your library lives and thinking about trialing it on the hard drive for a bit?  

 

I assume when you moved/renamed things, you did take the .DATA folder too?  That is where the guts of the database reside.  

(long time Endnote user)
New User
Posts: 3
Registered: ‎02-16-2018
0

Re: Library damaged error message

Me too, help!!