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New User
Posts: 2
Registered: ‎08-08-2012
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Library cannot be opened?

I have an Endnote X2 windows library that my trial version of Endnote X5 for the Mac will not open.  I get the error message "The document "library.enl" could not be opened".  I see an associated library .DATA folder.  Suggestions?

Administrator
Posts: 550
Registered: ‎06-26-2008
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Re: Library cannot be opened?

Make sure you transferred the library between computers using the Compressed Library method outlined here:

 

http://help.thomson.com/default.asp?portalid=TSC&article=82289

 

If you have properly transferred the library, you can try recovering it by following the steps found in this article:

 

http://help.thomson.com/default.asp?portalid=TSC&article=82291

 

If the problem persists, I would suggest contacting Technical Support directly:

 

http://endnote.com/support/contact-support

 

Jason Berman
Technical Sup Rep RS

Thomson Reuters

 

Phone: +1 800-336-4474
thomsonreuters.com

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 2
Registered: ‎08-08-2012
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Re: Library cannot be opened?

Thanks, Jason.   I had to use the recovery tool.  Sorry to be so long in responding.  Start of the semester and all.  

New User
Posts: 3
Registered: ‎11-02-2015
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Re: Library cannot be opened?

This does not work in my case. I had to send it to the center. But now this issue has reappeared.