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Posts: 7,343
Registered: ‎04-10-2008
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Knowledgebase access

[ Edited ]

Anyone else having trouble getting into the Knowledge base?  Tried with two browsers.  Not sure if my end or the database end.  (seems I am not the only one).  

 

 

 

ERROR [HYT00] [Microsoft][ODBC SQL Server Driver]Login timeout expired

Server Error in '/' Application.


ERROR [HYT00] [Microsoft][ODBC SQL Server Driver]Login timeout expired

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.Odbc.OdbcException: ERROR [HYT00] [Microsoft][ODBC SQL Server Driver]Login timeout expired

Source Error:

Line 260:
Line 261:	dbconn = New KBDATA.Connection
Line 262:	dbconn.Open(ecrmKB)Line 263:	Dim l_c, l_cpc, l_cid As Object
Line 264:	' Client Id


Source File: E:\Program Files (x86)\KnowledgeBase.Net\KnowledgeBase\applicationprogram\ui\http\CustomerPortal\index.aspx    Line: 262

 

(long time Endnote user)
Moderator
Posts: 276
Registered: ‎06-04-2008
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Re: Knowledgebase access

We were experiencing intermittent Knowledgebase access issues and we apologize for the inconvenience. All issues have been resolved and you should be able to access the Knowledgebase at this time.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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