05-29-2013 09:26 AM
Having installed EndNote X7 and synched it with myendnoteweb, I ran into immediate trouble with conflicts. I then ended up with an "Internal Server Error". I eventually deleted myendnoteweb groups and references only to find they then were deleted in the desktop version of EndNote, despite aforementioned error. Thankfully I has backed up my library but I am still unable to get the sync to work correctly. It appears that EndNote does connect to the library, as my new groups have been installed, but no references are synching.
Does anyone know how this could be resolved?
05-29-2013 10:27 AM
05-29-2013 03:31 PM
After numerous attempts to Sync, it eventually stopped giving me the Internal Server Error and allowed the sync to go ahead. It appears to be working now. Thanks for the reply.
05-29-2013 03:33 PM
08-29-2013 04:18 AM
I've got exactly the same problem (I installed X7 for the first time today, after using X4 for years). Though I attempted to clear the error message numerous times, the problem hasn't been solved yet. What can I do ?
08-29-2013 09:37 AM
These kinds of issues usually require us to look into things on the backend. Therefore, please open a case at http://endnote.com/support/contact-support and include your account username and your exact error. We'll be glad to look into it more closely for you.
03-18-2017 08:45 AM
I have an emergency issue! I cannot cync from endote online app as this message appears to the webofknoledge website when i try to login:
What can i do???