Reply
Administrator
Posts: 600
Registered: ‎06-26-2008
0

Re: High Sierra 10.13

I see that a technical support agent has followed up with you today to indicate the same information that has been posted in our knowledge base article. For your edification as well as others, we always test our software against the beta releases of the macOS up to and including the Golden Master and Final Release. We do not publish our preliminary findings as they can frequently differ from the Final Release. In the past, we experienced a situation where our software was compatible with the beta releases of the macOS, only to find we lost compatibility with the Golden Master. As such, we have to be very careful with the compatibility information we indicate until after the final release of the macOS. I apologize for any delay in publishing that information.

 

Let us know if you have any questions. If you run into any technical issues, be sure to contact our Technical Support team:

 

http://endnote.com/support

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Regular
Posts: 11
Registered: ‎09-20-2014
0

Re: High Sierra 10.13

[ Edited ]

Great to hear!  I do not expect you to publish but...it is great to know that you are testing and you will tell us.  

 

My Endnote desktop is not syncing in High Sierra 10.13, I will submit a report. There are no errors generated in the Sync diaglog but the web version has new references and attachments that are not syncing to the desktop app (X8.1 Bld 12930).

New User
Posts: 1
Registered: ‎07-05-2009
0

Re: High Sierra 10.13

Same issue. EndNote runs OK, but the sync does NOT work -- just connects and quits -- no updating. Was going to try downloading again from the server (my huge endnote file) BUT will have to remember how to do that!! [Agree with your comments -- no errors in Sync dialog, but did NOT sync, either!]. Very keen to know if anyone has a solution.

New User
Posts: 3
Registered: ‎08-29-2017
0

Re: High Sierra 10.13

i also do have problems when it comes to highlighting text inside of pdfs. The highlighting covers the whole text and i cannot see through it anymore. It is just a yellow brick on my screen. So it seems like the transparency is bugged.

 

I need to rightclick on a reference, then open pdf with "Preview" from Mac. Then highlight my text passages there, save the pdf, then endnote takes the changes.

 

This is very annoying. Please fix it. Thank you very much!

New User
Posts: 2
Registered: ‎03-09-2017
0

Re: High Sierra 10.13

[ Edited ]

EndNote X 7.71 add-in for Word 16.6 (171001) and High Sierra is Broken. EndNote starts and runs. However,

config tool wil not identify MS Word startup location. Downloading the CWYW bundle installer tool does not solve the situation either. It will not recognize the startup folder which is in exactly the location mentioned in this article (below).

 

researchsoftware.com/endnote-x75-x771-or-endnote-x8-windows-or-mac-missing-or-non-functional-cwyw-ms-word-2016

 

Upon startup, word states that CWYW add in is incompatible. 

 

Any help?

 

Administrator
Posts: 56
Registered: ‎12-03-2007
0

Re: High Sierra 10.13

Hey everyone,

 

For those of you with the Fast Track release of the Office for Word 2016 Mac edition, please see the following thread for information on our beta program:

 

http://community.thomsonreuters.com/t5/EndNote-General/Sign-up-to-test-the-Beta-software-for-EndNote...

Rick Meyler
Manager of Technical Support
Global Customer Support

Thomson Reuters

Phone: +1 800-336-4474
thomsonreuters.com
Regular
Posts: 11
Registered: ‎09-20-2014
0

Re: High Sierra 10.13

I have tried about everything including grabbing the library from a Sierra backup and it will not sync. I cannot start a new library and sync from the online library so it appers sync is completely broken for me in 10.13

New User
Posts: 1
Registered: 2 weeks ago
0

Re: High Sierra 10.13

Administrator
Posts: 600
Registered: ‎06-26-2008
0

Re: High Sierra 10.13

Upgrading to macOS 10.13 should not be an issue in terms of Word compatibility. Did you also update your installation of Office to the new Office Insider Fast version? You can check by going to the Word menu and selecting About Word. If this indicates version 16.x rather than 15.x, you will know you are on the Fast Insider Update.

 

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_officeinsider-mso_mac-msoinsider_reg/off...

 

Our current EndNote X8 tools are not compatible with this Insider Update Fast Release. We are working with Microsoft to produce a compatible version of the tools. In the meantime, you can downgrade the installation of Word to the production release of 15.38 for compatibility. You can also sign up for our Public Beta program if you would like to test that with the Insider Update release from Microsoft:

 

http://community.thomsonreuters.com/t5/EndNote-General/Sign-up-to-test-the-Beta-software-for-EndNote...

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Administrator
Posts: 600
Registered: ‎06-26-2008
0

Re: High Sierra 10.13

olwin, I see you already have a case with our Technical Support Team. If you can provide them with the log files that were requested, they can troubleshoot the issue with your synchronization issue.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com