12-02-2017 09:10 AM
Interesting. I have not updated to High Sierra (Still on 10.12.6) and out of curiosity checked my endnote 8 sync. SURPRISE! I am also not syncing from desktop (MAC) to web. My tablet and browser are on web and are missing all references I have added to desktop since late August. Just spent an hour trying to resolve that with sync settings on desktop to no avail.
Is it possible you also were not syncing prior to your upgrade to 10.13 OS?
01-02-2018 08:31 AM
Hi. I am having problem also with my libary on High Sierra.
I have been using Endnote x7 for 2-3 years with the same libary file. It seems since I updated Mac software, the file will not open. I do not get any error messages. What happens when I double ckick is Endnote opens, but opens a different file (the default I think) - 'my libarary' this is not the name of the file I want to open.
If I go to file open, again, it allows me to click on it, but nothing happens, no error, no timer, no 'indexing pdfs' etc. I have tried to use the inbuilt recovery function - then when I try and open that file I get indexing pdfs and after 3/400 (out of 3500+) I get error message and programme closes.
Interesting, the file does open on my friends computer - so I do not think the file is corrupt. He has not updated Mac software and has updated to EndNote x8. I have updated to x8 with no change.
I need help!
2 weeks ago
Looks like I am part of a big club. Using EndNote X8.2 (Build 13302) on Mac OS X High Sierra (currently running version 10.13.3) is a nightmare! EndNote completely freeze up during reference retrieval when trying to sync, the software becomes gruesomly slow after a while when using a library containing PDFs. And when I try to remove all the PDFs from my library in a desperate attempt to save my libraries I find that key functionality like "remove attachments" are missing, and "export library" and "create new library" only works after several attempts and restarts.
I now see no other option but to salvage as much as I can, move to a different software and warn my fellow researchers and companion students to either do the same or choose a different program if they haven't chosen a reference manager yet. I truly hope that Clarivate will come up with a different solution than pointing to "the other guy" (i.e. Apple). This is not what I expect from a serious software manufacturers. It is, however, what I have experienced from several de facto industry standard software manufacturers. Makes me sad.