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New User
Posts: 1
Registered: ‎01-30-2018
0

Endnote running EXTREMELY slowly, even when not using CWYW or any word processor

I am running Endnote X8.2 on a Mac (Yosemite 10.10.5). I am not currently using CWYW or any word processor, I am just working on importing and editing references in my library. I have ~1000 references, most with attached PDFs. I have not had this kind of problem with Endnote before, but recently (I think since the last upgrade?) things are ridiculously slow. For example, opening a reference will take about 10 seconds, then saving an edited reference can take up to a minute! I've tried restarting Endnote, restarting my computer, etc. I have plenty of storage and memory on my computer. Any ideas? Thanks!

Moderator
Posts: 399
Registered: ‎06-04-2008
0

Re: Endnote running EXTREMELY slowly, even when not using CWYW or any word processor

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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