11-22-2017 06:18 AM
I have a problem with Endnote X8.1 and Word 2016. I have Win10 (freshly updated from yesturday).
When I open a new word document (launch Word>new doc), I have a windows error:
Impossible to finish the save: access file authorization error
C:\Users\....\ EndNote Cwyw.dotm
(Sorry translation from French)
The consequence: If I modify a word document, Word do not want to save my modifications.
What Did I try:
Repair Microsoft Office => don't work
Repair Endnote = > don't work
Rename in EndNote Cwyw_Old.dotm to create a new one = > don't work
In word > option > COM Add In page> select the location of EndNote Cwyw.dll => don't work
Reset the keyboard shortcut as I saw in this forum = don't work
I check the authorization: C:\Program Files\Common Files\ResearchSoft\Cwyw\18
The folder "18" is in "read only", but the files inside this folder are not in "Read Only"
I'm running out of solution.
I hope you would have a good one.
11-22-2017 11:59 AM
a little follow up.
I think the problem is related to the last update of windows the 10179. So I dowgraded the Windows 10 to the previous update. Everything work now. How to spend half a day stuck by an informatic problem grrr...
Anyway, I turned off the upadates, and wait for a new one.
3 weeks ago
The issue with the Endnote cwyw.dotm comes again, with the last Windows 10 update.
Is there any work around ?
Otherwise, I will have to re-downgrade Win10, again.
Thanks for the response.