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Posts: 32
Registered: ‎01-21-2014
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Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Hello,

 

my Endnote X7 7.0.1 (b 9257) is really, really high-latency with everything that I do with it. Examples:

 

  • When I edit a reference in an open window and then want to save and close it, it takes 10 seconds (!) until that has happened.
  • When I click in the search field, it takes 2 seconds until the cursor actually appears.
  • When I then do a search, it takes many seconds until the result is compiled.
  • When I am in a group and want to click on "All References" to do the search, it takes something like 5 seconds until it switches over and shows the list with all entries.
  • It takes 7 seconds to open a reference with a PDF with text in it (not a scan). 9 or 10 seconds if it's a scan. The list goes on like this.

 

In some rare moments, the switching between groups is normal, search is fast, everything's cool. I don't know when, though. It's not about the seconds, it's about the extreme latency that makes you go insane. In fact, often times, I don't even search for something if I don't REALLY need it, because it's too much interruption and waiting while writing.

 

The thing is, I'm on an ok-fast laptop with an intel i7 2.6GHz processor with a large SSD mass storage and 16GB RAM, so I can't imagine my machine is too slow. A colleague of mine has a two-year old MacBook Air, and his Endnote X5 is snappy like anything else.

 

What's the matter here?

 

Thanks!

Chris

 

In case this is needed:

Endnote X7 7.0.1

~1300 Reference entries

~1100 of which with PDF attachments

3 word document records with 43, 71 and 77 citations

OS X 10.8.5

MacBook Pro Retina 2.6 GHz, 16 GB RAM, 768GB SSD

 

Mentor
Posts: 7,248
Registered: ‎04-10-2008
1

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

I have had this happen on documents from previous versions of word or endnote.  I find that if I unformat, and reformat - the lags go away.  On rare occassions I also need to clean up field codes using endnote or words tools for this.  I use Endnote tools, if there are other fields in the document like tables, captions, etc), but prefer word select all, ctrl+shift+F9 on A COPY) after converting citations to temporary (NOT plain text).   More details in the KB article here: http://endnote.com/kb/82629

(long time Endnote user)
Contributor
Posts: 32
Registered: ‎01-21-2014
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Leanne,

 

Thanks for your response! I've tried the solution you suggested now, and indeed Endnote appears to be back to normal. Haven't had the opportunity to check if everything's cool in the document yet, but I'll post here again after I have and can say if the problem is solved.

 

Best regards,

Chris

Contributor
Posts: 32
Registered: ‎01-21-2014
3

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Looks like it worked out so far. I'll mark your answer as a solution and post here again if I need to revise this assessment.

 

Thanks!

New User
Posts: 1
Registered: ‎02-11-2014
3

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Thanks for your support. I have fixed this problem

 

New User
Posts: 2
Registered: ‎01-29-2014
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Thanks for sharing

Contributor
Posts: 32
Registered: ‎01-21-2014
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

[ Edited ]

Ok, I have to take it back. I'm meanwhile to the state where going through the whole process of unformatting, copying, pasting, reformatting does not do much more than fix the problem for something like less than a day, then it's back to SLOOOOOOOWW again. Click and wait for the reaction. Extremely annoying.

 

If anyone knows a solution, please advise!

New User
Posts: 3
Registered: ‎10-24-2013
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

I do not think that reformatting old Word or other files is a solution. In my case, I have about 31.000 entries in Endnote X7 and definitely will not reformat anything. In my hands, X7 crawls, after each start (on even the fastest PC) takes about 20+ seconds in which there is a No response error message. If there will be no solution available soon, I will move to another software.

New User
Posts: 5
Registered: ‎10-19-2014
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

I got to solve this problem in Window 7 64-bit to EndNote 7 and 7.1.

Follow my tutorial and solve your problem too.

 

Step 1:

 

Delete the Word Data registry key

Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings.

To view these options in Word 2002 or Word 2003, click Options on the Tools menu.

To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the “most recently used file” list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box.

To delete the Word Data registry key, follow these steps:

  1. Exit all Office programs.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
    1. Word 2002:

HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data

  1. Word 2003:

HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data

  1. Word 2007:

HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data

  1. Word 2013

HKEY_CURRENT_USER\Software\Microsoft\ Office\15.0\Word\Data

  1. Click Data, and then click Exporton the File
  2. Name the file Wddata.reg, and then save the file to the desktop.
  3. Click Deletethe folder “Data” on the Edit menu, and then click Yes.
  4. Exit Registry Editor.
  5. Start Word.

If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry key. Then, see the “Delete the Word Options registry key” topic.

To restore the original Word Data registry key, follow these steps:

  1. Exit all Office programs.
  2. Double-click the regicon on the desktop.
  3. Click Yes, and then click OK.

 

Step 2:

 

Go into Word, Options, Advanced, Display, and click "disable hardware graphics acceleration".   Solves the EndNote addin problem.

 

Step 3:

 

Open your Word software go to EndNote tab -> Make “Instant Formating is Off”

 

Step 4:

 

Open your Word software go to EndNote tab -> preferences -> General Tab-> Unmark “Scan for temporary citations every 30 secons” and Unmark “Check for citation changes”-Tutorial By: HackGen Email: hackgen10@gmail.com

New User
Posts: 1
Registered: ‎07-13-2016
0

Re: Endnote X7 EXTREMELY Slow on Rather Fast Hardware (OS X)

Well, I am having similar problem but using MAC. Doesnt matter if WORD is open or not, Endnote runs slow to open, to insert a reference, for everything. My MAC is the fastest computer in the laboratory with 8 Giga of memory and super fast processor. This problem is taking valuable time every day I need the endote.