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User
Posts: 5
Registered: ‎10-01-2013
1

Endnote X6 and X7 create new or open existing library error

Error

I've been grappling with an Endnote error for some weeks. At some moment Endnote X6 decided to stop opening my libraries, or allowing me to create new ones.

 

I have uninstalled, rebooted, virus scanned, removed three adwares, rebooted, download, reinstalled X7, rebooted, to no avail.

 

Whenever I try to create a new or open an existing library (which opens normally on another PC), I get this message (see image).

 

I hope you can help!

Mentor
Posts: 6,919
Registered: ‎04-10-2008
1

Re: Endnote X6 and X7 create new or open existing library error

What files have you moved from the other PC? Have you tried opening the file from Endnote as opposed to double clicking on the file name?  

(long time Endnote user)
User
Posts: 5
Registered: ‎10-01-2013
1

Re: Endnote X6 and X7 create new or open existing library error

Hi

 

I haven't moved any files from 'the other' PC, I just moved the two library files from my PC to another one running X7 to see if they were still working okay.

 

Yes, I have tried opening the files from the file as well as through the program, both fail to open and produce the same error message.

Mentor
Posts: 6,919
Registered: ‎04-10-2008
1

Re: Endnote X6 and X7 create new or open existing library error

You cannot just move the .enl file.  That doesn't contain the essential files which are all in the associated .DATA folder in the same location as the .enl folder lives.  This will definately BREAK the library.  -- either compress the library (file>compress) to a .enlx file and move that and open it in the new location, or take the .enl file AND the .DATA folder and put them both in the same location - (do not put the .enl file IN the .DATA folder).  

(long time Endnote user)
User
Posts: 5
Registered: ‎10-01-2013
1

Re: Endnote X6 and X7 create new or open existing library error

Thank you. Unfortunately this hasn't solved the problem. Either trying to create a new library or opening an existing one brings up this error.

User
Posts: 5
Registered: ‎10-01-2013
1

Re: Endnote X6 and X7 create new or open existing library error

I didn't 'just move the .enl file', both the .enl file and the data folder were moved which, as I mentioned, opened up nicely on another computer.

 

Mentor
Posts: 6,919
Registered: ‎04-10-2008
1

Re: Endnote X6 and X7 create new or open existing library error

sorry, misunderstood.  I don't think we can help you then.  I think you need to call tech support, as I have never seen this error - and not sure any one on the user forum will be able to tell you how to trouble shoot.... 

(long time Endnote user)
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User
Posts: 5
Registered: ‎10-01-2013
5

Re: Endnote X6 and X7 create new or open existing library error

If anyone is searching for a solution, I had success with this advice...

 

"Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. Then to turn off UAC, move the slider to the Never notify position, and then click OK.  You will need to restart your computer for UAC to be turned off."

Thomson Reuters
Posts: 4
Registered: ‎07-03-2014
2

Re: Endnote X6 and X7 create new or open existing library error

This issue may occur because of the user permission to the Temp folder. Please follow the steps listed below:

 

  1. Close EndNote.
  2. In a Search box or Run dialog type :
    %temp%
  3. Hit Enter key.
  4. In the Temporary folder that opens locate the "EN_DbLinks" folder.
  5. Delete this folder. If it fails to delete because of permissions, you may need to use "Disk Cleanup" to reset the "temporary files" on the computer.

 

This should resolve the issue.


Regards,

Avinash

New User
Posts: 1
Registered: ‎09-11-2014
1

Re: Endnote X6 and X7 create new or open existing library error

Hi AvinashBGD,

 

Thank you so much for posting your comment and solution.  It has saved me at the final hour of finalising an assignment - thank you!!