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Visitor
Posts: 3
Registered: ‎09-15-2016
0

Endnote MAC, problems with PDF Viewer

Hello everyone.

When I open a PDF attachment, the document opens on the first page of the document, but after half a second it jumps to page 2. When I scroll to page three it quickly jumps to page 4, and so on. This problem is unrelated to the page number, as it also happens when I open PDF files that starts at page 164.

The phenomenon is also seen in the document preview window, to the far right of the main EndNote page.

 

The problem is isolated to EndNotes, as it does not happen with PDF files in Mac Preview or Acrobat.

I am working in macOS version 10.13.4

 

Any ideas in what the problem is?

 

Kind regards

Margrethe

Moderator
Posts: 66
Registered: ‎11-08-2013
0

Re: Endnote MAC, problems with PDF Viewer

Dear Margrethe,

 

Sorry, a few users have reported this behavior after upgrading to OS 10.13.4. We have reported it to our development team. Currently, there is no work around.

 

 

Tom Hewitt

Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
Clarivate Analytics and its product names and acronyms used herein are trademarks, service marks, and registered trademarks used under license. This email is for the sole use of the intended recipient and contains information that may be privileged and/or confidential. If you are not an intended recipient, please notify the sender by return email and delete this email and any attachments.
New User
Posts: 1
Registered: Friday
0

Re: Endnote MAC, problems with PDF Viewer

Just letting you know that I am another user with exactly this problem. Very annoying. Keep checking for an upgrade that will fix the bug. Would appreciate. Using Endnote for Mac X8.2 (Bld 13302).

New User
Posts: 2
Registered: Saturday
0

Re: Endnote MAC, problems with PDF Viewer

Hi All,

 

Same problem exprienced here with Endnote X7.8 (Bld 13453).

 

Cheers

 

Dario

New User
Posts: 2
Registered: Saturday
0

Re: Endnote MAC, problems with PDF Viewer

Hi All,

 

Same problem exprienced with Endnote X7.8 (Bld 13453).

 

Cheers


Dario