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Administrator
Posts: 586
Registered: ‎06-26-2008
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Re: Endnote 7.5 reinstallation - / product key lost /

Hello Matt Pechacek,

 

This article contains instructions on finding your Product Key and Serial Number information or reaching out to our Customer Service team:

 

http://endnote.com/kb/82199

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
h_s
New User
Posts: 1
Registered: 3 weeks ago
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Re: Endnote 7.5 reinstallation - / product key lost /

[ Edited ]

Hey there, 

I switched to a new mac and have Endnote X7.7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? Ou and i forgot: I can't find the product key.

 

Best regards, S

Moderator
Posts: 290
Registered: ‎03-27-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Greetings h_s,

 

I've just created a new support case to privately obtain your EndNote X7 serial number, which will help me look up your product key.  You should have already received an email related to the case that I've created, but feel free to reply to this forum post if you do not see the mentioned message in your inbox.

 

 

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 1
Registered: 2 weeks ago
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Re: Endnote 7.5 reinstallation - / product key lost /

Hi Jimmy,

 

I'm having the same problem with EndnoteX6, installing on a new mac but don't think I have the original CD anywhere anymore..

 

Help appreciated!

Moderator
Posts: 236
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

You can download the software from

 

https://support.clarivate.com/Endnote/s/article/ka1390000008bfCAAQ/EndNote-Installer-download

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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