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Endnote 7.5 reinstallation - / product key lost /

I changed the computer from PC (Win 10 ) to Mac (Sierra). My Endnote wersion was 7,5.
I would like to instal the program on my new MAC  unfortunatelly I cannot find my product key .... 
However I have still Endnote installed in my old PC  Is there any possiblity to get a product key  from my  already working endnote App on PC?
How can I get it?
All the best Paweł

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Posts: 290
Registered: ‎03-27-2008
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Re: Endnote 7.5 reinstallation - / product key lost /

Greetings Pawel,

 

It looks like you have linked your EndNote online account with your EndNote X7 desktop license, which allowed me to find your serial number and product key.  I shall create a Technical Support case and send the license details to the email address you have linked with your forum account.  If you don't receive this message, please let me know by replying to this thread.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
Visitor
Posts: 2
Registered: ‎10-17-2016
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Re: Endnote 7.5 reinstallation - / product key lost /

Thank you for help 

it's ok 


JimmyM wrote:

Greetings Pawel,

 

It looks like you have linked your EndNote online account with your EndNote X7 desktop license, which allowed me to find your serial number and product key.  I shall create a Technical Support case and send the license details to the email address you have linked with your forum account.  If you don't receive this message, please let me know by replying to this thread.


 

New User
Posts: 1
Registered: ‎02-10-2017
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Re: Endnote 7.5 reinstallation - / product key lost /

I am having the same issue. Attempting to reinstall. However I did link it to my online account. Can you help me out?

 

Moderator
Posts: 290
Registered: ‎03-27-2008
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Re: Endnote 7.5 reinstallation - / product key lost /

Greetings davi8098,

 

Your EndNote online account was enhanced with an EndNote X7 site license.  If you're still affiliated with the same institution, and the institution has an active EndNote site license, they should be able to provide you with the appropriate EndNote installer.  If your institution has a software download web page, you might check there first.  Alternatively, a librarian or IT person at your institution should also be able to help you obtain the appropriate installer. 

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 1
Registered: ‎02-16-2017
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Re: Endnote 7.5 reinstallation - / product key lost /

Hello, I am having the same problem. Old laptop cannot hold charge and battery is almost dead. I have a new laptop but I cannot find my product code as I purchased it a 2-3 years ago. Would you be able to help me as well?

Thanks,

Mike

Moderator
Posts: 290
Registered: ‎03-27-2008
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Re: Endnote 7.5 reinstallation - / product key lost /

Greetings Mike,

 

I was able to locate an enhanced EndNote online account associated with your email address.  This enhanced EndNote online account allowed me to find the details related to your EndNote X7 single-user license.  I've created a case within our case management system and have emailed you the details - feel free to reply to this thread and let me know if you didn't receive my message for any reason.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
Visitor
Posts: 1
Registered: ‎04-24-2017
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Re: Endnote 7.5 reinstallation - / product key lost /

Same situation here; new laptop, cannot find product key. Any help would be great.

 

Cheers,
Ben.

Moderator
Posts: 290
Registered: ‎03-27-2008
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Re: Endnote 7.5 reinstallation - / product key lost /

Greeting Ben,

 

I've sent you a direct email message through our case management system - feel free to respond to this thread if you don't see the mentioned message for any reason.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 1
Registered: ‎06-19-2017
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Re: Endnote 7.5 reinstallation - / product key lost /

Hello,

 

It looks like I have fallen into the same situation.  I bought a prior version of endnote as well and am trying to upgrade to Endnote 8.  Are you able to find my old serial number.

 

Not sure if me replying to this will supply my email account so I will just give it to you: leepace@gmail.com.

 

Thanks!

 

James Pace