07-31-2017 11:14 AM
Hello Matt Pechacek,
This article contains instructions on finding your Product Key and Serial Number information or reaching out to our Customer Service team:
08-31-2017 06:19 AM - edited 08-31-2017 06:20 AM
I switched to a new mac and have Endnote X7.7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? Ou and i forgot: I can't find the product key.
Best regards, S
08-31-2017 11:14 AM
I've just created a new support case to privately obtain your EndNote X7 serial number, which will help me look up your product key. You should have already received an email related to the case that I've created, but feel free to reply to this forum post if you do not see the mentioned message in your inbox.
09-09-2017 01:28 AM
I'm having the same problem with EndnoteX6, installing on a new mac but don't think I have the original CD anywhere anymore..
09-11-2017 11:22 AM
You can download the software from
2 weeks ago
I have just bought a new laptop and I wished to instal endnote x7, however I am unable to find my cd case with the security key. I still have the software installed in my old laptop and I have synched my desktop account to my online account. Is it possible to retrieve my product key so I can instal the desktop app in my new laptop?
2 weeks ago
I will contact you directly with the information you will need to install.