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Moderator
Posts: 283
Registered: ‎03-27-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Greeting James,

 

I've sent you a direct email message through our case management system - feel free to respond to this thread if you don't see the mentioned message for any reason.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 2
Registered: 3 weeks ago
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Re: Endnote 7.71 reinstallation - / product key lost /

I am having the same issue. Attempting to reinstall. However I did link it to my online account. Can you help me out?

Moderator
Posts: 199
Registered: ‎06-04-2008
0

Re: Endnote 7.71 reinstallation - / product key lost /

In your case the product is tied to the University of Zurich so you would need to go back to the University to get the installer in order to install EndNote on your machine.

 

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 2
Registered: 3 weeks ago
0

Re: Endnote 7.71 reinstallation - / product key lost /

Hi Tony,

 

I'm affiliated with the University of Zurich but purchased the product with a single-user license not through some sort of volume or education-license. The single-student licesing is handled through a 3rd-party website, but they do not support endnote anymore.

 

How would I procceed from here?

 

Thank you for your assistance

 

 

Moderator
Posts: 199
Registered: ‎06-04-2008
0

Re: Endnote 7.71 reinstallation - / product key lost /

In this case I will contact you directly with a download link.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 2
Registered: 3 weeks ago
0

Re: Endnote 7.5 reinstallation - / product key lost /

I have endnote X8, and i cant find my product key. Can you help me with this?

New User
Posts: 2
Registered: 3 weeks ago
0

Re: Endnote 7.71 reinstallation - / product key lost /

Hi i have switched from an older computer to a new one with Endnote X8. But i cant find my product key. Can you help me with this? My email address is wangyich@Umich.edu

Moderator
Posts: 283
Registered: ‎03-27-2008
0

Re: Endnote 7.71 reinstallation - / product key lost /

Greetings wangyich,

 

I do apologize your installation difficulties, but I'm unable to find details about your license within any of the systems that Technical Support has access to.  To confirm, do you still have access to the older computer where you had already installed EndNote X8?

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 1
Registered: 2 weeks ago
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi I've also lost my product key - I want to delete endnote off my windows PC and reinstall it on my new Mac.  Can you please contact me with details of my product key so I can reinstall?