EndNote General

[JimmyM]

Greeting James,

I've sent you a direct email message through our case management system - feel free to respond to this thread if you don't see the mentioned message for any reason.

[vsteiger]

I am having the same issue. Attempting to reinstall. However I did link it to my online account. Can you help me out?

[TMartin]

In your case the product is tied to the University of Zurich so you would need to go back to the University to get the installer in order to install EndNote on your machine.

 

[vsteiger]

Hi Tony,

I'm affiliated with the University of Zurich but purchased the product with a single-user license not through some sort of volume or education-license. The single-student licesing is handled through a 3rd-party website, but they do not support endnote anymore.

How would I procceed from here?

Thank you for your assistance

[TMartin]

In this case I will contact you directly with a download link.

[wangyich]

I have endnote X8, and i cant find my product key. Can you help me with this?

[wangyich]

Hi i have switched from an older computer to a new one with Endnote X8. But i cant find my product key. Can you help me with this? My email address is wangyich@Umich.edu

[JimmyM]

Greetings wangyich,

I do apologize your installation difficulties, but I'm unable to find details about your license within any of the systems that Technical Support has access to.  To confirm, do you still have access to the older computer where you had already installed EndNote X8?

[mpai]

Hi I've also lost my product key - I want to delete endnote off my windows PC and reinstall it on my new Mac.  Can you please contact me with details of my product key so I can reinstall?