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New User
Posts: 2
Registered: ‎10-10-2017
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Re: EndNote X8 Keeps Crashing on Mac

I called EndNote and they said apple knows about this and is working to fix. Slow slow slow-- reminds me of Microsoft.

Said it has to do with handing PDFs in EndNote

New User
Posts: 2
Registered: ‎10-31-2017
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Re: EndNote X8 Keeps Crashing on Mac

[ Edited ]

sertoli wrote:

I called EndNote and they said apple knows about this and is working to fix. Slow slow slow-- reminds me of Microsoft.

Said it has to do with handing PDFs in EndNote

Sorry I don't have any help regarding the crashing of Endnote itself.

But using word2011 instead of word2016 may be a work-around to avoid crashing of word. I don't think using word2011 will help with the crashing of endnote8, but using word2011 instead of word2016 seems to reduce crashing of word (when using endnote cwyw). Details below.

 

The  pdf problem is a seperate issue that may contribute to crashing of endnote, but seems to have little if anything to do with the crashes of word2016 (15.x). That is, Assuming the pdf issue has to do with "highlighting text is misaligned", mentioned elsewhere. Endnote folks say that this has been reported to Apple, and happens with other software besides Endnote.

 

Here is why I think the pdf issue is not related to the crashes or word2016. Have mac osx 10.12.6 with all updates, and it has both word2016 (with all updates) and word2011 with all updates (= version 14.7.7 (170905) = the final update for office2011, since support ended Oct 10, 2017).

 

Word2016 crashing several times daily when using Endnote 8.1. But one same computer, Word2011 is working fine. If the pdf problem was causing the crashes of word, then why does word2011 seem to work fine on same mac where crashes happen with word2016? That's why I think the PDF issue has nothing to do any crashes of word reported on this forum. .

 

Note: I don't know if word2011 will work on osx-10.13 (high sierra): probably not. But if you have 10.12 or eariler, you can try word2011. If you do not have word2011, you can still download the installer and the culumulative updater for office2011 (you probably want to install *only* word, and not excel-2011, not power-point-2011, and certainly not outlook-2011 !).

 

Installer and updater are 2 links at macadmins.software  and also in attached word2011-workaround.txt file

http://officecdn-microsoft-com.akamaized.net/PR/MacOffice2011/en-us/ MicrosoftOffice2011.dmg

 

https://support.microsoft.com/help/3212225

I'm not sure if word2011 will work on high-sierra (10.13), but still seems to work fine with newest endnote 8.1  on 10.12 (sierra) and earlier 10.11. However, there will be no more security updates for office2011, so using word2011 should be seen as temporary workaround until the crashes with word2016/endnote8 seem solved. 

 

I would be interested in hearing if others have found that using word2011 lessens crashing or not. If it does, then we should try to submit detailed bug reports to endote, including steps to reproduce the crash, crash reports. etc.

New User
Posts: 1
Registered: ‎11-01-2017
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Re: EndNote X8 Keeps Crashing on Mac

I'm new to endnote as of today.  I've got a Mac with High Sierra and word 2011.  In my 1 days use I've not had any random crashing of either endnote or word (possibly because my library is very small). However, every time I try to make a smart group on end note it just shuts down.

New User
Posts: 1
Registered: a week ago
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Re: EndNote X8 Keeps Crashing on Mac

[ Edited ]

I've had the exact same problem! Mac OS X High Sierra, Word 2016, just upgraded EndNote to X8 and every time I try to create a smart group it crashes (i.e. the application closes unexpectedly) immediately when I press the button 'create'.

When I re-open EndNote, the smart group has not been created.

 

UPDATE: updating to EndNote X8.0.1 solved this issue. However I had to update following these instructions:

http://community.thomsonreuters.com/t5/EndNote-General/X8-on-Mac-keeps-prompting-for-update-even-after-update-has-quot/m-p/135600#M26781