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Administrator
Posts: 76
Registered: ‎10-08-2012
0

Re: EndNote X8 Keeps Crashing on Mac

[ Edited ]

I recommend two things for those on this thread experiencing either a beachball, crash, etc., to:

 

1) Update to Mac X8.0.1, EndNote X8 menu option -> Check for Updates 

2) Contact EndNote Support, http://endnote.com/support to get an individualized diagnosis if the behavior continues

 

There may be different reasons that each of you is experiencing issues and the best course of action, after updating to the most recent version of EndNote X8 for Mac, would be to get an individualized diagnosis. I apologize for your troubles. 

 

Thanks all,

Meredith M. 

Visitor
Posts: 4
Registered: 4 weeks ago
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Re: EndNote X8 Keeps Crashing on Mac

Meredith, 

You all have to be working on a fix for this. I'm seriously contemplating leaving endnote. What are you all doing about this? What have you found???

Thank you,

K

New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote X8 Keeps Crashing on Mac

I am also desperate to see if there is any alternative. I have been long time user but cannot cope any longer with a system which doesn't work. Any alternative that works would be good at this stage.

Frequent Contributor
Posts: 65
Registered: ‎03-15-2012
0

Re: EndNote X8 Keeps Crashing on Mac

Although I am not on a MAC - on my PC windows 7 pro x64 with endnotex8.0.1, everytime I attempt to do a find reference updates on more than a couple of records the program crashes.  I have reported this multiple times to support.  I update approximately 1000 publications daily, so this has not been a tenable situation.

Thomas Zucker-Scharff
Systems Analyst
New User
Posts: 2
Registered: ‎06-19-2017
0

Re: EndNote X8 Keeps Crashing on Mac

Updating to EN version X.8.0.1 does not help. 

 

There are many of us experiencing what appears to be the same problem. 

 

Can't a patch be issued?

New User
Posts: 2
Registered: ‎06-16-2017
0

Re: EndNote X8 Keeps Crashing on Mac

So despite the X8.0.1 update the problem persists. I am in contact with the Customer Care Support for two weeks now - they instructed me to try different things like switching Cloud Off, moving my EndNote library, recovering the library, moving the pdf folder of the library.. ALL OF WHICH DID NOT WORK. So dear EndNote, are you guys working on a pug fix for this or is this going to be the status quo??

 

Can't afford the time and energy loss from these 3482938 crashes a day. If anyone successfully switched programmes and has some good experiences to share with another software, I would appreciate it Smiley Happy! Thanks!