05-26-2017 05:27 AM
I too was having issues with EndNote X7 'hanging' in Sierra (10.12.4) last month.
I got in touch with Jay Nadler (CEO at Clarivate Analytics) via LinkedIn on 22nd Apr. to express my dissatisfaction with X7 on Sierra. Jay recommended the upgrade to X8 and support colleagues got in touch provided a free upgrade for me, which appeared to resolve the issue.
However, since upgrading to Sierra 10.12.5 this issue appears to have reappeared in EndNote X8. Now I 'WannaCry' for sure.
Clearly this is a pressing issue for the whole community.
05-31-2017 07:03 PM
Has there been any progress on this issue? I've been experiencing the exact same problem. I want to give Endnote a fair chance and I'm sure Apple can share in the blame, but this issue needs resolved quickly.
06-12-2017 06:00 AM
Going to add my voice to the chorus of frustration here.
I am having the same issue.
End note X8 (recently upgraded) persistently crashes when I click on references to view them.
Seems to happen with those that have PDF attachments, which are the majority of my 578 references.
I am running it on Macbook air Sierra 10.12.5.
I went through two technicians at my university and we attempted with no success the following:
1. uninstall then reinstall of the program
2. Rebuild of my library - which for some reason crashed at when it reached reference number 295
3. Creation of a new account profile
Interestingly my library, which I presumed had become corrupted somehow is not the issue as the senior tech consultant imported it to his Windows PC and there were no issues for him.
This needs to fixed soon as I am in the middle of writing my thesis and this has seriously slowed down my work flow.
06-13-2017 12:19 AM
A POSSIBLE FIX!
Getting help from Crandon services (here in Australia) has helped me a great deal.
I had to rename all my PDF's first. A crash may occur if the PDF file name is very long. Do this using the references menu, file attachments, rename PDF's - you can select multiple references at once.
I then had to also search for any large PDF files in my End note library folder as a crash may occur with files that are too large. Any larger than 5MB I have now removed from the library into a folder on my hard drive.
In the testing phase now, but it seems greatly improved from before.
Consultant suggested making note of any reference that crashes, and taking out the PDF's attached to move them into a folder on the hard drive for easy access if needed.
06-14-2017 09:53 AM
I too am having the exact same issue! I tried all the above steps, to no avail. This is REALLY slowing down my writing progress, and I am considering switching programs.
EndNote, please fix this ASAP!!!