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New User
Posts: 1
Registered: ‎05-09-2017
2

EndNote X8 Keeps Crashing on Mac

Hi Endnote community,

 

I just downloaded EndNote X8 to my MBP and while I love the application for organizing my references, it keeps freezing and crashing multiple times a day. Sometimes I haven't even done anything but to click on a reference that I'm intending to look at. Usually all I have open with EndNote is Excel, and maybe an internet browser. It's been so frustrating. I'm not even working with a lot of references (less than 150). I would have to force quit the application and reload it. Does anyone else have this problem? Is there some way to fix this? I've even uninstalled and reinstalled, and it still does the same thing. It's so frustrating!

 

TIA

Visitor
Posts: 2
Registered: ‎05-09-2017
0

Re: EndNote X8 Keeps Crashing on Mac

i've literally been having this exact same problem, on the exact same computer, for the last few weeks. And you're right - unistalling/reinstalling does nothing. Endnote seems to crash for no reason, at least 5 times a day!

Administrator
Posts: 576
Registered: ‎06-26-2008
0

Re: EndNote X8 Keeps Crashing on Mac

I am sorry to hear that? Where do you keep your library? You can find this information by going to Tools > Library Summary and looking at the Location. Keep in mind, EndNote is not compatible with cloud storage locations like iCloud and Dropbox. Please see this article:

 

http://endnote.com/kb/115635

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Visitor
Posts: 2
Registered: ‎05-09-2017
0

Re: EndNote X8 Keeps Crashing on Mac

I just keep mine in my computer documents folder...

New User
Posts: 1
Registered: ‎05-11-2017
0

Re: EndNote X8 Keeps Crashing on Mac

Having the exact same problem for the past few days. Did not initially have any problems with X8. Also, library is not stored on any type of cloud storage. 

New User
Posts: 1
Registered: ‎05-11-2017
0

Re: EndNote X8 Keeps Crashing on Mac

I have had the same problem for a couple of weeks now. Today I haven't been able to open any single pdf without the EndNote crashing. Very frustrating! I tried moving my EndNote library from the iCloud to my computer, but it didn't solve the problem, neither did re-installing the program.

 

Is there anything else that could solve the problem?

Administrator
Posts: 576
Registered: ‎06-26-2008
0

Re: EndNote X8 Keeps Crashing on Mac

You can try rebuilding the library:

 

http://endnote.com/kb/82291

 

If the issue persists, please contact Technical Support:

 

http://endnote.com/support

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote X8 Keeps Crashing on Mac

Library recovery doesn't solve the problem. I have done it couple of times and it doesn't fix the problem

 

Contacted technical support. They are aware of the problem but they do not have solution.

 

Check also this post as someone suggested which if off automatic synchronisation with EndNote web

 

http://community.thomsonreuters.com/t5/EndNote-General/EndNote-8-crashes-on-Sierra-10-12-4/td-p/134347

 

Visitor
Posts: 2
Registered: ‎04-14-2008
0

Re: EndNote X8 Keeps Crashing on Mac

Hi Susan,

Try creating a new user account on your machine. Make sure that you have aministrator rights on the new account. See if you can create a new blank library and add references to it. Close it and re-open. If successful try opening your original library, see if that works. If yes, could point to some sorr of permission error on your original account.

Administrator
Posts: 576
Registered: ‎06-26-2008
0

Re: EndNote X8 Keeps Crashing on Mac

Hello Susana,

 

I just sent you a Private message to follow up on any existing Technical Support case you may have.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com