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New User
Posts: 2
Registered: 3 weeks ago
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EndNote X8.2 build 13302 fails to import references

EndNote X8.2 in online mode will find references, and returns the number of matches, but fails to import references. I contacted support, was told to restart EndNote and/or my computer - but that did not fix the problem. This problems happens with all libraries, even new ones, no matter where the libraries are stored.

 

I am running MacOS 10.13.3, and I am really frustrated that EndNote is not working, and that I can't get any help.

Administrator
Posts: 676
Registered: ‎06-26-2008
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Re: EndNote X8.2 build 13302 fails to import references

If you haven't done so already, please try these steps:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 1
Registered: 2 weeks ago
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Re: EndNote X8.2 build 13302 fails to import references

I have the same problem: since i updated my EndNote, i cant see the reference after i made a search in the online modus. It can retrieve my search but does not appear in any of the library.

 

I did what is advised above, but it does not work....

 

 

Mentor
Posts: 7,522
Registered: ‎04-10-2008
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Re: EndNote X8.2 build 13302 fails to import references

you see it in the search?  You need to copy it to the library, unless you are using the library/search combined mode (the next button over from "search online", which is just a globe.  It lookes like a globe in a folder.)  If you are using the globe in a folder, you will want to make sure your preferences are set to "discard" duplicates, so you don't retrieve records that are already in your library by mistake

 

(Note to Developers!  -- which only works for some reason, if you ARE using the combined search and retrieve into library mode.  Wish that affected trying to copy something already in your library - from the "search online" mode!)  

(long time Endnote user)
New User
Posts: 1
Registered: 2 weeks ago
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Re: EndNote X8.2 build 13302 fails to import references

I have the same probelm and your solution does not work. Waht next to do?

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Mentor
Posts: 7,522
Registered: ‎04-10-2008
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Re: EndNote X8.2 build 13302 fails to import references

Then my suggestion would be to contact Technical Support directly.

 

1-800-336-4474 option 4 then 1 or

 

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

 

(long time Endnote user)