01-19-2018 08:43 AM
Will you release an update for EndNote X7 that works with Word 2016 (16.9) like for EndNote X8? We've got A LOT of users that uses EndNote X7. Not updating EndNote X7 would be outrageous.
01-19-2018 02:39 PM
Not updating X7 is simply bad customer care. I've been contemplating switching to Mendeley for a while. I'm definitely switching now if X7 is no longer supported.
01-20-2018 10:59 AM
I have same problem - checked EndNote X7 to ensure there was no warning given about compatibily issues with latest Word update for Mac only to find that the EndNote Add in is no longer there after updating. Just finishing writing up PhD thesis and desperate for this to be resolved asap!
01-20-2018 02:44 PM
I agree with all the users. I've also got endnote X7 and I'm currently writing my PhD thesis. I desperately need a solution for this issue.
Thanks for the ongoing support.
01-20-2018 05:50 PM
Almost finished my PhD thesis and now Endnote X7.7.1 is incomptabile with Word 16.9. Critical to have a patch to fix this ASAP. Please fix Thomson Reuters!
01-20-2018 05:53 PM
Almost finished my PhD thesis and now Endnote X7.7.1 is incomptabile with Word 16.9.
Critical to have a patch released to fix this ASAP.
Please fix this Thomson Reuters!
01-25-2018 01:12 PM - edited 01-25-2018 01:14 PM
I am pretty sure they will not be updating the 5+ year old software product (developed anyway by TR and not Clarivate Analytics). -- you can time it right, and use X8 as a trial for a month I guess.
If one syncs with Endnote basic, do the Endnote online CWYW tools work with Word16.xx on the Mac?
02-06-2018 10:58 AM
It is outrageous. I spoke with a customer service agent and was told that an update for X7 will NOT be available ever. However, current X7 users can upgrade for $50. You might have to call the customer service to get the discount. Another workaround is to downgrade your word to 15.xx (i.e. 15.4); the 16.xx will not work with endnote x7.