10-16-2008 11:20 AM - edited 10-16-2008 11:23 AM
I just installed EndNote X2 on my new laptop, running on Windows Vista. When I tried to open my existing EndNote libraries using EndNote X2, I always get the error message ""could not initialize database support". The same error message also appear when I open the new library I just created using EndNote X2. However, I noticed that if I launch EndNote before opening up any library, then there is no problem. I don't want to deal with the error message every time I open an library. Do you know how to solve the problem? Thanks!
11-02-2008 02:51 PM
I have the same problem. I have to go and present EndNote X2 before state managers this Wednesday (November 5th, 2008) and I do not want EndNote to look like a flimsy software. Can anyone help?
11-24-2008 10:36 PM
I have been a faithful customer of EndNote since version 6. I introduced countless of my collegues to this software. Lately, I fought to have my department buy 10 copies. I had to fight so that EndNote be selected over Zotero. I am less and less sure that we made the right decision.
Despite all the messages on the forums about this specific problem and all the views of this post; no one at Thomson Reuters even contacted me. In a week, I will have to present this software again in a big state agency in Trenton, NJ. For a second time, EndNote will look like an half-baked beta version, the second I will start the program.
11-25-2008 10:29 AM
If you are on Windows Vista, make sure you are not placing libraries in Program Files. Because of restrictions Vista uses, opening libraries anywhere in Program Files will generate this error.
It has never been recommended to open an EndNote library by double clicking on it. The recommended way to open a library is that you start EndNote and then open the library. If you want a specific library to open when you start EndNote you would:
1) Start EndNote
2) Open the library
3) Go to "Edit > Preferences"
4) With EndNote X2 you would need to set "When EndNote Starts" to "Open the specified libraries"
5) Click on "Add Open Libraries"
6) Click OK
Then when you start EndNote the library will open.
If you need Technical Support to contact you about an issue you are having you would want to contact Technical Support directly at:
11-25-2008 11:01 AM
11-25-2008 02:57 PM
"It has never been recommended to open an EndNote library by double clicking on it."
Well, maybe that could be a nice "feature" to add to your next release. It would make it look like 21st century software... That is if your software programmers care about a humble customer suggestion.
Now seriously, thanks for the reply, I'll try customer support. And no, I didn't put EndNote libraries in Program Files (not that stupid...).
I used both EndNote and RefMan for about 10 years... and I won't dismiss a release easily, but not being able to open a library (using the RECOMMENDED way) right off the bat it's very annoying (fresh Vaio, Vista and Endnote X2).
11-25-2008 03:15 PM
When I try to open an Endnote reference library in Vista with Endnote X.0.2 (Bld 2283) 1 it returns the following error:
"This library appears to be damaged. Please verify that no other has this library simultaneously with write access. If this error persists after restarting EndNote, please repair the library using the Recover Library command on the Toolsmenu."
Using the Recovering Tool does not help.
Anyone knows of a quick fix?
11-25-2008 03:20 PM