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User
Posts: 6
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Hi everyone, 

 

In addition to constant hanging/crashing, and not being able to update to X8.0.1.12626, I have a NEW delightful problem!

 

am no longer able to edit the reference output styles. Any changes I make are unable to be saved, and I get a notification saying that the output reference file doesn't exist (screenshot attached). I'm currently getting this error message with all output styles that I try to edit and save. 

 

I have no idea why Endnote thinks the files don't exist -  I can clearly see all of the files in the Styles folder within applications. My Endnote library is saved to a folder on my desktop (not a cloud) and I'm currently running Sierra 10.12.5.

Furthermore, another researcher in my lab is experiencing exactly the same issue.

Does anyone have any suggestions??

 

I'm flummoxed that we are STILL experiencing constant issues with Endnote. With the constant hanging, Endnote X8 has no been pretty much useless for the last 3 months, but now not being able to edit output styles has rendered this software a complete waste of time. As someone who has used Endnote since 2014, I am furious that nothing has been done to resolve these issues. The poor response from Clarivate is mind-boggling! 

 

Regular
Posts: 10
Registered: ‎03-01-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4) - possible workaround

This problem of Endnote freezing persists with X8.0.1 and macOS 10.12.6.

There are strong indications that the PDF previewing is the culprit, regardless if the PDF file has lots of annotations or not. 

 

I have for now switched my my view in local library mode to not show any PDF page, meaning these are the settings "bottom preview", "right preview", and "references only".

 

So far this has increased stability, but I cannot say for sure that this is a fully functional workaround against freezing. There will be moments also when we need to verify any new attachments to be correct :-/

 

I open PDFs via the keyboard shortcut opt-cmd-P that launches the configured external PDF viewing app.

 

 

I am not surprised that Apple (on their high horse) is not giving high priority to fixing the PDFkit framework. See also:

https://tidbits.com/article/17152

 

 

Enthusiast
Posts: 21
Registered: ‎01-29-2013
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I am using EndNote (8.0.1) on my Macbook Pro (Sierra 10.12.6), and it crashes frequently.  I am also using OneDrive, which may be related to this issue.

New User
Posts: 14
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4) - possible workaround

[ Edited ]

Deranged_Chef

 

Thanks for tip. I'll try this to see if there is any stability 

New User
Posts: 14
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

[ Edited ]

AmandaNorton. Fortunately I didn’t come across this issues. Hopefully community here would help you with this issue. 

 

New User
Posts: 14
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

[ Edited ]

kk_hawaii, unfortunately, this didn’t solve issue on my end. Smiley Sad

 

New User
Posts: 14
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

There is also issue with upgrading from Endnote X8.0.0.12000 to X8.0.1.12626? 

 

Did anyone managed to install this update? Done update couple of times but nothing has installed.

 

 

User
Posts: 6
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I still am not able to update from X8.0.0.12000 to X8.0.1.12626. 
I've tried multiple times and it hasn't updated successfully. 

Visitor
Posts: 1
Registered: 3 weeks ago
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Hello all,

 

I am sorry to only repeat the problems that other users also seem to have: I am a Mac User, have the newest version of Endnote X8, updated on Sierra 10.12.6, word 2016. 

Endnote crashes and freezes when I try to open attached pdfs or just even a reference, I can't even work for 2 mins, have to force Endnote to shut down. Word is not even open, I just want to use the library for the moment. 

 

What I did: 1) Updated everything (Endnote and Sierra) 2) put the library from desktop to home directory 3) reinstalled Endnote.

 

Any other ideas?

 

I am grateful for help.