07-07-2017 02:25 PM
I am having the same issue, I just spent the past week onboarding to endnote. Thought I had chosen the right system and it turns out that it is extremely unstable. This is frustrating. I am still in my trial 30 day period. I am just frustrated abount the time spent learning, noting, etc. I thought I was having an anaomly regarding the crashes and figured it work itself out, but now that I'm actually working on a reasearch paper, this is extremely annonying!!! I can not believe this is happening. I am so disappointed!
07-08-2017 12:33 PM
Hi, guys. Doing OS Sierra 10.12.5 - still no change in my EndNote mess ups. Incredibly frustrating.
Any temporary solutions (apart from scrapping a 6-month old MacBook Pro Touch Bar) yet?
07-09-2017 10:49 PM
I have the same issue with Endnote 8 and Sierra 10.12.5. Endnote freezes/hangs when clicking on or viewing a reference with an attached PDF with annotations saved to it (Mine are marked with highlighting). The only solution I've found is to same the PDF to another location (desktop), delete the reference from Endnote, and then re-import it. Not really practical, but if you only have a few annotated PDFs you are working with, can allow your work to continue temporarily.
Hope they fix this bug soon, its been awhile from what I can see in this thread!
07-10-2017 10:36 AM
I recommend two things for those on this thread experiencing either a beachball, crash, etc., to:
1) Update to Mac X8.0.1, EndNote X8 menu option -> Check for Updates
2) Contact EndNote Support, http://endnote.com/support to get an individualized diagnosis if the behavior continues
I apologize for your troubles.
07-21-2017 03:36 PM
This problem is a disaster. It is been continuous for the last several months. I am in touch with tech support and despite software updates, it persists. They say the crashing happens with applications that rely on Apple's PDFkit and they are waiting for an update from Apple. Perhaps, but no other app I use is crashing. I am dumbfounded such a critical error could go on for so long.
I have since gotten a brand new computer and intalled a fresh copy of EndNote. Same problem.
If I did not invest hundreds (thousands?) of hours building up my EndNote libraries, I would quickly switch to a different product. I held out for years putting my PDFs in EndNote b/c I have always been hesitant about trusting the clunky old-fashioned feeling application to manage all my scientific papers. Now my fears have turned into a nightmare.
07-27-2017 07:22 PM
Just wondering if anyone has updated to Sierra 10.12.6 yet? If you have, are you still experiencing the continous hanging/crashing on Endnote X8?
Also just wondering if anyone else has experienced issue with upgrading from Endnote X18.104.22.16800 to X22.214.171.12426?
For some unknown reason this update does not work for me. After following all the usual steps, I see the message saying Endnote has updated successfully. But when I reopen Endnote, it's as though the update never happened and it says I'm still running X126.96.36.19900.
08-02-2017 12:17 PM
I'm having the freeze issue, too. It's gotten much worse than it used to be two or three days ago. Now I've reinstalled Endnote x8 (latest version, I'm also running the latest Mac OS version) and it's all the same, except that I'm back to the 30 day trial version now because I'm on a stay abroad and can't access my product key... This is the ultimate frustration, and it's simply beyond me how the producer can be waiting for half a year for Apple to fix some piece of software when it's their own customers who can't manage their pdf files any more with Endnote. If Apple doesn't get it fixed (assuming that is the cause, of which I'm really unconvinced), well, you've had months and months to think about alternative solutions. In the meantime, I can only caution anyone in my academic surroundings not to get involved with Endnote.