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New User
Posts: 2
Registered: ‎05-02-2017
1

Re: EndNote 8 crashes on Sierra (10.12.4)

I have been in touch with tech support and they are working on an update/patch. Unsure when this is being released. Until then it is indeed MADDENING. EndNote encourages you to use it to manage all your references including PDFs. So EndNote is THE system for me to organize hundreds/thousands of scientific articles essential to my work. And now it does not work. I am using EndNote Web to access the documents in the mean time but it is a very light version of the software and dramatically reduces my productivity. 

 

In the mean time, the more people who post on here, the more pressure we can give for them to follow through and come out with an update!

dda
New User
Posts: 2
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Same response from tech support.  They acknowledge it is a bug related to PDF attachments.  Until it's fixed the program is close to unusable for any length of time.  

New User
Posts: 2
Registered: ‎05-15-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I have the same problem. The program kept freezing with endnote 7.7 so I spent over $100 to upgrade to endote 8 and it is still freezing. I am trying to meet a publication deadline too. This is very, very frustrating. I think we should be reimbursed for whatever additional funds we have had to expend for this. When is endnote going to work. If not soon we need to dump the program.

New User
Posts: 2
Registered: ‎05-19-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Yes absolutely, keeping crashing all the time. I would like to refer this as the "WannaCry" for academics!

New User
Posts: 2
Registered: ‎05-19-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Yes absolutely, keeping crashing all the time. I would like to refer this as the "WannaCry" for academics!

Administrator
Posts: 76
Registered: ‎10-08-2012
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Hi everyone, 

 

It has been uncovered that due to a bug in macOS Sierra 10.12.4, EndNote libraries with PDFs that have extensive annotations have issues. This will cause the app to hang (not crash). Previous versions of macOS Sierra are not exhibiting this. Until further notice of fix/patch from Apple we recommend to use EndNote on a previous OS.

 

But, if EndNote is crashing on you, please call our Support team. A crash is likely caused by something else and they can walk you through remediation steps. http://endnote.com/support

 

Will update as we know more. 

 

Thank you,

Meredith 

New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Recent mac update - Update 10.12.5 partly fixed the problem.

 

Strange thing is that for couple I had native EndNote PDF reader but now disappeared. Double click on reference in the past would open native Endote PDF reader now it is opening reference editing. Native endnote reader disappeared and documents annotation can either be done only in Preview or Acrobat Pro if you have one.

 

However, it is still buggy and freezes but less than on 10.12.4

New User
Posts: 2
Registered: ‎05-26-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I too was having issues with EndNote X7 'hanging' in Sierra (10.12.4) last month.

 

I got in touch with Jay Nadler (CEO at Clarivate Analytics) via LinkedIn on 22nd Apr. to express my dissatisfaction with X7 on Sierra. Jay recommended the upgrade to X8 and support colleagues got in touch provided a free upgrade for me, which appeared to resolve the issue.

 

However, since upgrading to Sierra 10.12.5 this issue appears to have reappeared in EndNote X8. Now I 'WannaCry' for sure.

 

Clearly this is a pressing issue for the whole community.

New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

 

I am constantly visiting different communities, blogs etc. (official and unofficial) and it seems there is no solution. Any update of EndNote or OS causing many issues and inconvenience for us as users.

 

I like idea of EndNote and EndNote web but I cannot afford to risk my career and my productivity with this kind of issues. It seems there is miscommunication or no communication between EndNote and Apple.

 

One of recommendation provided to me was move to Microsoft it works better there, another one was move to another solution, etc.

 

I am long time user and I hope issue would be addressed soon, otherwise I am not sure how long we will be able to wait for a solution.

 

tjk
New User
Posts: 1
Registered: ‎05-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I am a long-time EndNote user (since EndNote 2). EndNote 7.7 kept hanging on my OS 10.12.5, so I upgraded to EndNote 8, ALTHOUGH I DO NOT FEEL THAT I SHOULD HAVE TO PAY MORE TO OBTAIN A PRODUCT THAT WORKS.

 

No improvement.

 

Hold onto your money until this is resolved.