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New User
Posts: 10
Registered: ‎04-28-2017
0

EndNote 8 crashes on Sierra (10.12.4)

I have a major issue with Endnote 8 on my new Macbook Pro.

 

It is freezing all the time and I have to Force Quit application. I am doing this now every 5-10 minutes which doesn’t suit my productivity.

For example, if I click on reference with PDF it may open PDF or it may just freeze. Same if you move reference to a group etc.

Sometimes, it will just freeze because software is open.

I even reinstall my 2 week old MacBook to factory setting and reinstall endnote without any success.

 

I am wondering if anyone is facing same problem and is there any solution.

New User
Posts: 4
Registered: ‎05-02-2017
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Re: EndNote 8 crashes on Sierra (10.12.4)

I am having constant crashes with Endnote X8 with Sierra 10.12.4. I was having crash issues in X7 and upgraded to X8 and the problem continues. I spent an hour on phone w/ tech support last week. He tried rebuilding my library in severa ways but no matter what it still crashes. They said a couple other people were having this problem and they were working on a "patch." 

 

VERY frustrating. I have hundreds of PDFs and references in there. I have paper deadlines and it is making it take much longer to write the paper with EndNote constantly crashing in background. I've been viewing using EndNote web synched to my Mac program, which helps a little but that is a terrible workaround.

 

I wish they would stop coming out with new versions with only small feature improvements and instead focus on stability. EndNote has always been an unstable crash-prone program. But this is now unusuable.

Visitor
Posts: 2
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

I'm also having major issues with EndNote X8 since a recent Sierra update to 10.12.4. 

Endnote constantly crashes making work almost impossible. These crashes can take place every time I try to open a PDF or click on a reference! I am constantly having to force quit and reopen, which doesn't resolve the problem. The issue is also occurring with past back-up versions of my library. 


I've been using Endnote (Mac) since 2014 and have never experienced anything like this before!! 

 

This is incredibly frustrating, and if not resolved soon, I am going to seriously consider using another program!

 

 

New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Thank you guys for sharing your pain. At least now I know that I am not alone Smiley Sad

I am so sorry to hear that we all face the same problem. I experience exactly what you described. My productivity is so affected with force quiet etc. that the other day brought me to tears. I click on PDF it may freeze, I click on reference it freezes, I insert in word it freezes… No logic at all… I hope they will bring solution soon as I am also considering alternatives. With this issue if facing great setback… Hopefully solution would be here soon

 

dda
New User
Posts: 2
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Same problem here.  Maddeningly frustrating.  Still persists after restoring my library.

New User
Posts: 1
Registered: ‎05-11-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Hi folks, I was having this problem and it resolved when I stopped syncing with EndNote web (go to Preferences, Sync, and uncheck "Sync Automatically").

Visitor
Posts: 2
Registered: ‎05-05-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Thanks for the tip tkpatt. Sadly, this doesn't resolve the issue for me Smiley Sad

New User
Posts: 10
Registered: ‎04-28-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Unfortunately doesn't work for me either. 

New User
Posts: 2
Registered: ‎05-15-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Hey all, I am sorry to see you all are having the same probem I am. I am trying to meet a publication submission deadline and I have to force quit endnote after trying to open up attached studies. It is silly to continue to use this product if it can't be fixed. Has anyone found a solution? Thanks!

New User
Posts: 1
Registered: ‎05-16-2017
0

Re: EndNote 8 crashes on Sierra (10.12.4)

Same problem occurred here! My endnote started freezing even before i updated to 10.12.4. I thought the update would solve the problem but it did not. Any advice would be really appreciated,