08-23-2017 12:23 AM
In addition to constant hanging/crashing, and not being able to update to X18.104.22.16826, I have a NEW delightful problem!
I am no longer able to edit the reference output styles. Any changes I make are unable to be saved, and I get a notification saying that the output reference file doesn't exist (screenshot attached). I'm currently getting this error message with all output styles that I try to edit and save.
I have no idea why Endnote thinks the files don't exist - I can clearly see all of the files in the Styles folder within applications. My Endnote library is saved to a folder on my desktop (not a cloud) and I'm currently running Sierra 10.12.5.
Furthermore, another researcher in my lab is experiencing exactly the same issue.
Does anyone have any suggestions??
I'm flummoxed that we are STILL experiencing constant issues with Endnote. With the constant hanging, Endnote X8 has no been pretty much useless for the last 3 months, but now not being able to edit output styles has rendered this software a complete waste of time. As someone who has used Endnote since 2014, I am furious that nothing has been done to resolve these issues. The poor response from Clarivate is mind-boggling!
3 weeks ago
This problem of Endnote freezing persists with X8.0.1 and macOS 10.12.6.
There are strong indications that the PDF previewing is the culprit, regardless if the PDF file has lots of annotations or not.
I have for now switched my my view in local library mode to not show any PDF page, meaning these are the settings "bottom preview", "right preview", and "references only".
So far this has increased stability, but I cannot say for sure that this is a fully functional workaround against freezing. There will be moments also when we need to verify any new attachments to be correct :-/
I open PDFs via the keyboard shortcut opt-cmd-P that launches the configured external PDF viewing app.
I am not surprised that Apple (on their high horse) is not giving high priority to fixing the PDFkit framework. See also:
There is also issue with upgrading from Endnote X22.214.171.12400 to X126.96.36.19926?
Did anyone managed to install this update? Done update couple of times but nothing has installed.