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New User
Posts: 1
Registered: ‎08-18-2017
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EndNote 8/8.02 not completing synchronisation with EndNote cloud

For the last week or so EndNote has been unable to complete synchronisation. It is able to authenticate and establish what folders and groups are in use but does not complete the sequence. The message is in the attachment. I have tried reinstalling the software, rolling back to version 8, and monitoring network trafffic with WireShark. Something or some state is preventing what amounts to a new dozen records or so being synchronized. EndNote is always prompting to synchronise but never completes. Until this started synchronisation was reliable. Is there some logging or diagnostics that can be enabled or inspected?

 

 

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Moderator
Posts: 276
Registered: ‎06-04-2008
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Re: EndNote 8/8.02 not completing synchronisation with EndNote cloud

Please contact Technical Support.

 

EndNote can produce log files to help diagnosis the issue.

 

 

For help using EndNote

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

 

http://ip-science.thomsonreuters.com/techsupport/

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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