01-19-2018 09:49 AM - edited 01-22-2018 05:03 PM
You can still continue to use your EndNote software. If you need to immediately use the Cite While You Write tools with Word 2016, you can simply downgrade your Word installation as outlined here:
When you start EndNote X8, it automatically checks for updates. When our update to address the Word 2016 16.9 update release is available, you will receive notification in the software. You can also manually check for updates by clicking the EndNote menu and selecting Check for Updates.
01-20-2018 02:37 PM
Thanks for your support. I'm also currently dealing with this issue. Are you planing on releasing a working update for endnote X7 as well?
01-21-2018 05:20 AM
this is fine for X8 users. But what about x7 users. You did not answer to previous questions about endnote x7. when do you wanna finx the bug for the x7 users??
btw: the link does not work..
01-22-2018 01:08 PM
The link provided is locked behind a SalesForce login. Please either publicly share the fix or push the update. Downgrading Office works, but is not a viable solution because the update Outlook database files are incompatible. So either I can downgrade and use the old version of Word with a working Endnote and not be able to use Outlook (primary email) or update and not use Endnote.
This happened last year as well with an Office 365 update and it took months to fix. Please address it promptly this time!
01-22-2018 05:03 PM
The link got damaged during the editing process. It has now been fixed:
01-23-2018 09:34 AM
Downgrading to Word 15.xx also works by simply replacing the 16.xx Word.app in Applications folder with the old 15.xx version from TimeMachine o another backup. This also allows to use Outlook 16.xx alongside.
Please answer the question about EndNote 7. Will it also be updated with a Word 16.xx compatible plugin?
01-23-2018 09:40 AM
Word 15.xx can also be simply re-installed by replacing Word.app 16.xx in the Application folder with an old Word.app 15.xx file from TimeMachine or another backup. Outlook.app 16.xx can then be used alongside.
Please answer whether EndNote 7 will also be upgraded with a plugin compatible with Word.app 16.xx.