01-18-2018 11:57 AM
Dear Endnote Team
Today MS Word for Mac version 16.9 was released.
After the update MS Word does not recognize the Endnote Plugin anymore and deletes it from the toolbar. Re-installation via "customize" in the Endnote program does not work as MS Word is not detected by Endnote anymore.
Please provide a rapid solution.
With kind regards
01-18-2018 12:14 PM - edited 01-19-2018 03:43 PM
You have the Office Insider release of Word 2016. Please see this article:
01-18-2018 12:22 PM
Hi, Jason, thanks for the fast reply.
No, I have the regular release, but it came out today.
So I guess it used to be the office insider release, but is the regular release now.
In essence, your plugin is incompatible with the new regular release.
01-18-2018 12:27 PM
Thank you for the update. Yes, I see that Microsoft did release the 16.9 version to the Production Track today:
I will follow up with our internal team and get back to you shortly.
01-18-2018 02:00 PM - edited 01-19-2018 03:43 PM
Please see the updates in this article to address the new production release of Word 2016 version 16.9:
We should have an update for EndNote X8 shortly to address this update from Microsoft.
01-18-2018 03:06 PM
So I take that no update is planned for endNote X7?
OTOH, I understand why you won't bother. Who in his right mind would upgrade, if not because the older one has broken after an OS or Office update?
Nice strategy here.
01-19-2018 09:04 AM
When do you anticipate a fix for this issue? Days or weeks? How will I know there is a fix?
Sorry for all the questions, I'm just working on an important document using Endnote.