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Administrator
Posts: 74
Registered: ‎10-08-2012
1
Accepted Solution

Attention Mac users: X7 PDF viewer and Sierra

[ Edited ]

In testing of X7.7 with the Golden Master version of macOS Sierra 10.12, we found some issues with the PDF viewer. We will also verify when the official version of 10.12 releases on Tuesday, September 20th, and confirm on this thread

 

The issues are that the thumbnail view is missing and that selecting and highlighting text is misaligned (meaning the text that is highlighted is slightly removed from where your cursor is). We have since reported these issues to Apple.

 

 

Opening up your PDFs to annotate in an external PDF application will work, as does the annotation workflow on the free EndNote for iPad app. But, if you are a user that relies heavily on PDF annotation workflows in X7, we recommend that you do not upgrade to Sierra. 

 

 

As an X7 Mac user, you should have received an in app message alerting you to these issues as well. 

 

For site license administrators trying to install via creating an unlocked DMG workflow, please get in touch with our Support team and they can walk you through the steps. 

 

We have not found any other Sierra related issues with X7.7. So, if you upgrade to Sierra after Tuesday and encounter something not listed above, please contact our Support team and they can help distinguish whether it is Sierra related or otherwise. 

 

Thank you,

Meredith M. 

 

New User
Posts: 1
Registered: ‎05-20-2011
1

Re: Attention Mac users: X7 PDF viewer and Sierra

Hi,

 

When do you expect to fix this? In mean, for how long do you think we should wait for upgrading our Software (approx)?

Thanks,

Ivan 

New User
Posts: 1
Registered: ‎09-20-2016
1

Re: Attention Mac users: X7 PDF viewer and Sierra

Might it be better to update the in app message to reflect that this upgrade is not recommended for ONLY the users who rely upon PDF annotation workflow?

New User
Posts: 1
Registered: ‎09-23-2016
1

Re: Attention Mac users: X7 PDF viewer and Sierra

Dear Meredith,

 

Using Endnote X7.6 and X7.7 and El Capitan, I have been experiencing persistent display issues with the PDF viewer.  Usually, a portion of the top of the second page of the PDF does not render properly and simply appears blank.  Are you aware of this issue?   Is there a fix?  Has this problem been resolved with Sierra?

 

Cecil Hahn.

 

Regular
Posts: 11
Registered: ‎02-16-2009
1

Re: Attention Mac users: X7 PDF viewer and Sierra

Is there any news on this yet?

New User
Posts: 3
Registered: ‎12-10-2015
1

Re: Attention Mac users: X7 PDF viewer and Sierra

crickets. 

New User
Posts: 2
Registered: ‎10-19-2016
1

Re: Attention Mac users: X7 PDF viewer and Sierra

I upgraded to Mac OS Sierra and every thing just got broken down. I took my Mac to technology center and they reinstalled the OS. Now after I have installed EN application, its taking hours and hours to retrieve data.
The problem is: I live on campus. I use campus network system because I am not allowed to buy private internet link. Campus network does not allow downgrading to El Capitan and if I do so, my machine will be blocked. I am writing PhD dissertation and every single minute of my life is so so so important to finish my work as soon as possible. Your imprudence is costing me invaluable time that you can never even imagine of it. My all work is lying apart and I can do nothing. Would you please, for God sake, respond????

Contributor
Posts: 31
Registered: ‎04-12-2008
1

Re: Attention Mac users: X7 PDF viewer and Sierra

[ Edited ]

sameelashari,

 

I suggest that you contact TR Support staff directly at http://endnote.com/support rather than waiting for a response on this forum. Forum assistance generally comes from other users sharing their experience(s), rather than TR technical support staff.

 

I experimented with macOS Sierra, EN X7.7 and the latest update for MS Word 2016 on a second computer and the only issue I encountered was with the internal PDF viewer and existing annotations, i.e. missing thumbnails images & alignment of highlighted text. The highlighted text didn't correspond to the original annotation added under OSX El Capitan. I had no problems accessing data stored in an EN library and basic CWYW functions appear to work okay. But I'm not trying to write a dissertation with 100s of references.

Greg Fry
(Librarian)
Administrator
Posts: 74
Registered: ‎10-08-2012
1

Re: Attention Mac users: X7 PDF viewer and Sierra

Hello everyone,

 

There's another thread on this same subject that you can read through here, if you'd like: http://community.thomsonreuters.com/t5/EndNote-General/EndNote-7-7-and-MacOS-Sierra/td-p/131332

 

To summarize:

 

1) The issues with X7.7 and macOS Sierra are as originally reported, meaning no new issues have come up since the release. Those are:
- Thumbnail view of PDFs missing 

- Text selection misalignment when annotating

- Volume installer issues for multi-user and site licenses (more info here http://endnote.com/kb/140624)

 

Regarding the PDF issues (thumbnail view missing and text selection for annotating), these have been reported by the EndNote development team to Apple. These same issues can be found in other Mac applications with similar PDF capabilities. These will absolutely be fixed by the EndNote team for X8, but it is possible that Apple will release an update to Sierra that will include fixes for these issues, thus improving the PDF experience for X7 users without a release from EndNote. 

  

2) There are no known issues with X7.7, Cite While You Write and macOS Sierra at this time.

 

If the tools are not appearing as an X7 tab in MS Word, after installing X7.7, I'd recommend to go through Customizer again (EndNote menu --> Customizer) and reinstall the CWYW tools.

More info here: http://endnote.com/kb/138936 

If that doesn't work, please call our Support team (http://endnote.com/support) to have them weigh in. 

 

3) Slightly unrelated, but just in case, anyone who purchased X7 on or after September 1, 2016 will get a free upgrade to X8. X7 users who purchased before that time can upgrade to X8 at a reduced price. 

More info here: http://endnote.com/buy/X8

 

Lastly, if you are experiencing any other issues, please contact our Support team and they will gladly help you get back to work.

 

Thank you everyone!

Meredith M. 

ucr
New User
Posts: 1
Registered: ‎10-23-2016
2

Re: Attention Mac users: X7 PDF viewer and Sierra

I hope something will be done.  I assumed Endnote would promise users the problem with Sierra would be fixed for x7 users rather than telling us indirectly that we will need to upgrade to x8.  I was quite distressed to see the statement below: 

 

"We are not currently planning a fix to EndNote X7, but will continue to work with Apple to resolve these issues for X8. EndNote X8 should be fully macOS Sierra compatible".  

 

Why should I have to put out another $100 for an upgrade?  Your product is expensive enough now.